What's the cancellation policy?
Wize Life platform is made to be flexible, but we have some rules.
Our policies are designed to promote a reliable, consistent experience for customers and pros alike.
While we know schedules can change quickly, rescheduling or skipping a booking with short notice causes professionals to lose valuable work. Therefore, fees apply when bookings are cancelled or rescheduled within 24 hours (but more than 2 hrs) of your booking's start time.
Same day cancellation fee
Cancel or reschedule 24 - 2 hrs before booking - $30.00 fee
Short notice cancellation fee
Cancel less than 2 hrs before booking - Unable to refund
Missed appointment fee
A pro arrives for a scheduled booking, but they're unable to gain entry or get started - Unable to refund
Cleaning Plan Cancellation Policy
If your plan carries a minimum term of 3, 6, or 12 months, skipped bookings during the term will be billed and added to your saved cleaning credits. Additionally, cancelling your cleaning plan before the end of the term will result in a cancellation fee of $95.00.